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Privacy Policy

Effective date: 1 January 2026

This Privacy Policy describes how ML Solution ("we", "us", or "our") collects, uses, and shares information about you when you visit our website at https://aircondserviceshahalam.my or contact us about residential aircond services in Shah Alam and the wider Klang Valley.

Information We Collect

When you contact us through our website forms, WhatsApp, or phone, we collect information you voluntarily provide, including:

  • Your name and contact details (phone number, WhatsApp, email)
  • Your service address or area
  • Details about your aircond unit (brand, HP, symptoms) and the service you're enquiring about
  • Any photos or messages you send us as part of the enquiry

Our website may also automatically collect standard server log data, such as your IP address, browser type, and pages visited. This is used to operate the site and improve its performance.

How We Use Your Information

We use the information you provide to:

  • Respond to your enquiry and provide a quote
  • Schedule, deliver, and follow up on aircond services
  • Send service-related WhatsApp or SMS reminders if you ask for them
  • Improve our website, services, and customer experience

We do not sell your information to third parties.

How We Store and Protect Your Information

Your information is stored in standard business records (job sheets, WhatsApp message threads, customer database). We retain customer records for as long as necessary to provide ongoing service, manage warranty claims on repair work, and comply with Malaysian tax record-keeping requirements.

We take reasonable steps to protect your information from loss, misuse, and unauthorised access, but no internet transmission is 100% secure.

Sharing With Third Parties

We may share your information with:

  • Service technicians and team members directly involved in fulfilling your aircond service
  • Parts suppliers when ordering replacement components on your behalf (only what's needed to fulfil the order)
  • Hosting and form-processing providers used to operate this website
  • Government authorities if required by Malaysian law

Your Choices

You can ask us at any time to:

  • Confirm what information we hold about you
  • Correct or update inaccurate information
  • Delete your information (subject to legal record-keeping obligations)
  • Stop sending you service reminders

Send your request via WhatsApp to +60 17-256 3432 or call us during business hours.

Cookies and Analytics

Our website uses minimal cookies and may use analytics tools to understand how visitors use the site. You can disable cookies in your browser settings; the site will still work, though some features may be limited.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective date" at the top of this page reflects the most recent revision.

Contact Us

Questions about this Privacy Policy? Reach us at:

ML Solution
Jalan Kabung 18/37, Seksyen 18, 40200 Shah Alam, Selangor, Malaysia
Phone / WhatsApp: +60 17-256 3432